Cancellation Policy

Effective Date: August 22, 2026

Last Updated: August 22, 2026

NexoBasket understands that customers may occasionally need to cancel or modify an order. This Cancellation Policy explains when an order may be canceled, how to submit a request, and what happens after an order has been processed or shipped.

1. Cancellation Before Processing

Customers may request cancellation before an order enters processing or shipping.

To request cancellation, contact NexoBasket as soon as possible:

Email: support@nexobasket.com

Contact Page: https://nexobasket.com/contacts

Phone: +1 (510) 209-9728

Include:

1. Your full name.
2. Order number.
3. Products you wish to cancel.
4. Reason for the cancellation.

A cancellation request is not guaranteed until NexoBasket confirms it in writing.

2. Orders Being Processed

Orders are often prepared shortly after they are received. Once packaging, fulfillment, or shipping preparation has started, cancellation may no longer be possible.

If we cannot cancel an order before shipment, the customer may request an eligible return after delivery under the NexoBasket Return Policy.

Applicable return-shipping costs and product-eligibility requirements will apply.

3. Shipped Orders

Orders cannot be canceled after they have been transferred to a shipping carrier.

Do not refuse delivery unless NexoBasket specifically instructs you to do so. Refused packages may experience delays or additional shipping charges.

After receiving the order, request a return within 30 calendar days in accordance with the Return Policy.

4. Order Modifications

Customers may request changes to:

1. Shipping address.
2. Product size or variation.
3. Product quantity.
4. Contact information.
5. Items included in the order.

Modification requests must be submitted before processing or shipment. Changes are subject to product availability and operational limitations.

NexoBasket cannot guarantee that an order can be modified after submission.

Customers are responsible for reviewing their shipping address, products, quantities, sizes, and payment information before completing checkout.

5. Address Changes

Contact us immediately if the shipping address is incorrect.

An address cannot normally be changed after the order has shipped. NexoBasket is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer, except where applicable law provides otherwise.

Additional carrier fees resulting from an incorrect address may be the customer’s responsibility.

6. Custom, Personalized, and Final-Sale Products

Custom-made or personalized products may be canceled only before production or customization begins.

Once production begins, the order may no longer qualify for cancellation.

Products clearly marked Final Sale remain subject to the cancellation terms applicable before shipment, but they may not qualify for return because of a change of mind after delivery.

This restriction does not eliminate remedies for products that arrive damaged, defective, incorrect, or materially misrepresented.

7. Digital Products

Digital or downloadable products may be canceled only before access, download, activation, or delivery.

After digital content has been delivered or accessed, cancellation may not be available unless required by law or the product is defective or materially different from its description.

8. Preorders and Backorders

Unless the product listing states otherwise, preorder or backordered products may be canceled before shipment.

If the expected shipping date changes materially, NexoBasket will provide notice and any consent, cancellation, or refund options required by applicable law.

9. Cancellations by NexoBasket

NexoBasket may cancel all or part of an order because of:

1. Product unavailability.
2. Inventory errors.
3. Incorrect pricing or product information.
4. Payment authorization problems.
5. Suspected fraud or unauthorized activity.
6. Shipping restrictions.
7. Duplicate orders.
8. Errors affecting our ability to fulfill the order.
9. Events outside our reasonable control.

If NexoBasket cancels an order after payment has been collected, the applicable amount will be refunded to the original payment method.

The customer will not be charged a cancellation fee when NexoBasket initiates the cancellation.

10. Shipping Delays

NexoBasket will make reasonable efforts to ship orders within the period presented during checkout or otherwise communicated to the customer.

If we cannot ship an order within the promised period, we will provide notice and the cancellation, consent, or refund options required by applicable law.

When no shipping period was stated, NexoBasket will comply with the legally required shipping period.

11. Cancellation Refunds

When an eligible cancellation is approved before shipment, NexoBasket will issue a refund to the original payment method whenever possible.

Cancellation refunds are generally processed within five business days after approval.

Banks, card issuers, and payment providers may require an additional five to ten business days to post the refund.

Authorization holds or pending charges may disappear instead of appearing as a separate refund. Processing times depend partly on the financial institution.

12. Promotional Discounts and Coupons

If part of an order is canceled, promotional discounts, coupons, free-shipping qualifications, or other offers may be recalculated based on the remaining products.

A coupon used on a canceled order may not automatically become available again. Contact customer support if assistance is needed.

13. Fraudulent or Abusive Requests

NexoBasket may refuse cancellation requests involving fraud, product manipulation, falsified information, unauthorized payment activity, or repeated policy abuse.

This provision does not restrict legitimate consumer rights or legally required remedies.

14. Relationship to Other Policies

After an order has shipped, requests are governed by the NexoBasket Return Policy and Refund Policy.

The Terms and Conditions, Privacy Policy, Return Policy, and Refund Policy should be reviewed together with this Cancellation Policy.

If applicable law provides greater consumer protection than this policy, the legally required protection will apply.

15. Contact Us

For cancellation or order-modification assistance, contact:

NexoBasket

Website: https://nexobasket.com

Email: support@nexobasket.com

Phone: +1 (510) 209-9728

Address: 39 17th St., Richmond, CA 94801

United States