Privacy Policy

Effective Date: August 22, 2026

Last Updated: August 22, 2026

NexoBasket respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we collect, how we use and disclose it, and the choices and rights available to you when you visit nexobasket.com, create an account, place an order, subscribe to communications, or contact us.

By using NexoBasket, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with NexoBasket.

Information You Provide

We may collect information you provide directly, including:

1. Name.
2. Email address.
3. Telephone number.
4. Billing and shipping addresses.
5. Account username and password.
6. Products saved to a cart or wishlist.
7. Order and transaction information.
8. Product reviews, ratings, or other submitted content.
9. Newsletter subscription information.
10. Messages, support requests, and other communications.
11. Return, refund, or cancellation information.
12. Information submitted through forms or promotions.

Payment Information

Payments may be processed by third-party payment providers. Depending on the payment method, the provider may collect card numbers, bank details, digital-wallet credentials, billing information, and other information needed to complete the transaction.

NexoBasket may receive transaction identifiers, payment status, billing details, and limited payment information. We generally do not receive or store complete payment-card numbers when payment is processed directly by an external provider.

Information Collected Automatically

When you use the website, we and our service providers may automatically collect:

1. Internet Protocol address.
2. Browser and device type.
3. Operating system.
4. Language and general location.
5. Pages viewed and links selected.
6. Date, time, and duration of visits.
7. Referring and exit pages.
8. Search activity on the website.
9. Cart and shopping interactions.
10. Cookie and similar-technology identifiers.
11. Error, security, and performance information.

2. Sources of Information

We may collect personal information:

1. Directly from you.
2. Automatically from your browser or device.
3. From payment processors.
4. From shipping and delivery providers.
5. From fraud-prevention and security services.
6. From customer-support providers.
7. From advertising or analytics providers when enabled.
8. From social networks when you interact with our social pages or use an available social-login feature.
9. From vendors or business partners involved in completing a transaction.

3. How We Use Information

We may use personal information to:

1. Create and manage customer accounts.
2. Process, confirm, ship, and track orders.
3. Process payments and refunds.
4. Communicate about orders and account activity.
5. Respond to questions and support requests.
6. Manage returns, refunds, and cancellations.
7. Maintain carts, wishlists, and customer preferences.
8. Send newsletters or promotional messages with appropriate consent.
9. Personalize products and website content.
10. Analyze website traffic and shopping activity.
11. Improve products, services, security, and performance.
12. Detect fraud, abuse, unauthorized access, and other harmful activity.
13. Enforce our Terms and Conditions.
14. Maintain business and transaction records.
15. Comply with tax, accounting, legal, and regulatory obligations.
16. Establish, exercise, or defend legal claims.

4. Cookies and Similar Technologies

NexoBasket may use cookies, pixels, local storage, and similar technologies to operate and improve the website.

These technologies may be used for:

1. Keeping users signed in.
2. Remembering language and shopping preferences.
3. Maintaining carts and wishlists.
4. Processing checkout activity.
5. Protecting accounts and preventing fraud.
6. Measuring website traffic and performance.
7. Understanding how customers use the website.
8. Supporting advertising or marketing features when enabled.

Some cookies are necessary for the website to operate. Other cookies may support analytics, personalization, or advertising.

You may block or delete cookies through your browser settings. Disabling necessary cookies may prevent some website features from working correctly.

Where legally required, NexoBasket will request consent before using non-essential cookies.

5. How We Disclose Information

We may disclose personal information to service providers that assist us with:

1. Website hosting and technical support.
2. Payment processing.
3. Shipping, delivery, and order tracking.
4. Email and customer communications.
5. Analytics and website performance.
6. Fraud prevention and cybersecurity.
7. Customer service.
8. Advertising and marketing, when enabled.
9. Accounting, tax, legal, and professional services.

These providers may use information only as permitted by their agreements with us and applicable law.

We may also disclose information:

1. When you direct or authorize us to do so.
2. To complete a requested transaction.
3. To comply with applicable law, legal process, or government requests.
4. To protect customers, NexoBasket, or others from fraud, harm, or unlawful activity.
5. In connection with a merger, acquisition, financing, restructuring, or sale of business assets.

6. Sale or Sharing of Personal Information

NexoBasket does not sell personal information for monetary consideration.

Some analytics or advertising technologies, if enabled, may involve disclosures that could be considered “sharing” or “targeted advertising” under certain privacy laws.

Where required, customers may opt out by using an available Do Not Sell or Share My Personal Information link, recognized browser preference signal, or by contacting us at support@nexobasket.com.

Before publishing this policy, NexoBasket should confirm that this section accurately reflects all active advertising, analytics, and marketing integrations.

7. Email and Marketing Choices

You may receive transactional messages relating to orders, payments, returns, account security, or customer service. These messages are necessary to provide requested services and cannot always be disabled.

Promotional emails will include an unsubscribe option. You may also request removal from promotional communications by contacting support@nexobasket.com.

Unsubscribing from marketing messages will not prevent necessary order or account communications.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

1. Provide products and services.
2. Complete transactions.
3. Maintain customer accounts.
4. Comply with legal, tax, accounting, and reporting obligations.
5. Resolve disputes.
6. Prevent fraud and security incidents.
7. Enforce agreements.

Retention periods vary depending on the type of information, the reason it was collected, and applicable legal requirements.

When information is no longer needed, we may delete, anonymize, or securely isolate it unless continued retention is required by law.

9. Data Security

NexoBasket uses reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no website, network, storage system, or electronic transmission can be guaranteed to be completely secure. Customers are responsible for protecting their passwords and should contact us immediately if they suspect unauthorized account activity.

Do not send payment-card numbers, passwords, or other highly sensitive information through regular email.

10. California Privacy Rights

Depending on applicable law and NexoBasket’s business activities, California residents may have the right to:

1. Know what personal information is collected.
2. Request access to specific personal information.
3. Request deletion of personal information, subject to exceptions.
4. Request correction of inaccurate information.
5. Know the categories of sources and purposes of collection.
6. Know the categories of third parties receiving information.
7. Opt out of the sale or sharing of personal information.
8. Limit certain uses of sensitive personal information when applicable.
9. Receive equal service and pricing when exercising privacy rights.

These rights may be subject to legal exceptions. For example, we may retain information needed to complete transactions, prevent fraud, comply with law, or establish and defend legal claims.

11. Submitting a Privacy Request

To submit a request to access, correct, or delete personal information, contact:

Email: support@nexobasket.com

Contact Page: https://nexobasket.com/contacts

Phone: +1 (510) 209-9728

Please include sufficient information to identify your account or transaction and describe your request.

We may need to verify your identity before completing a request. Verification information will be used only for that purpose.

An authorized agent may submit a request where permitted by law. We may request evidence of the agent’s authorization and verification of the customer’s identity.

We will respond within the period required by applicable law.

12. Global Privacy Control and Do Not Track

Where legally required, NexoBasket will process recognized Global Privacy Control signals as requests to opt out of the sale or sharing of personal information.

Some browsers provide a “Do Not Track” setting. Because there is no single universally accepted standard for these signals, the website may not respond to all Do Not Track signals unless required by law.

13. Children’s Privacy

NexoBasket is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

If we learn that information was collected from a child under 13 without legally valid parental authorization, we will take reasonable steps to delete it.

Parents or guardians who believe a child provided personal information should contact support@nexobasket.com.

14. Third-Party Websites and Services

NexoBasket may contain links to payment providers, delivery services, social networks, or other third-party websites.

Third parties maintain their own privacy policies and practices. NexoBasket is not responsible for the privacy practices of services we do not control. Review the applicable third-party policy before submitting information.

15. International Visitors

NexoBasket operates from California, United States. If you access the website from another country, your information may be processed in the United States or other locations where our service providers operate.

Privacy and data-protection laws in those locations may differ from the laws in your country.

16. Changes to This Privacy Policy

We may update this Privacy Policy when our practices, services, technologies, or legal obligations change.

The revised policy will be posted on this page with an updated “Last Updated” date. Material changes may be communicated through the website or another appropriate method when required by law.

We encourage customers to review this policy periodically.

17. Contact Us

For questions, concerns, or privacy requests, contact:

NexoBasket

Website: https://nexobasket.com

Email: support@nexobasket.com

Phone: +1 (510) 209-9728

Mailing Address: 39 17th St Richmond Ca. 94801

California, United States