Frequently asked question

If you have questions about a product, order, shipment, or return, you can contact us through: Email: support@nexobasket.com Phone: +1 (510) 209-9728 Contact page: Use the contact form available on our website. When contacting us about an existing purchase, please include your order number so we can assist you more efficiently.

You can browse products without creating an account. However, an account may be required to complete certain checkout, wishlist, order-management, or customer-service functions.

Many pre-owned, vintage, antique, and collectible products are available as individual items with limited inventory. Once a unique product is sold, an identical replacement may not be available.

Approved refunds are issued after the returned product has been received and inspected. Refunds are normally sent to the original payment method. The time required for the refund to appear in your account may vary depending on your bank or payment provider.

Contact us promptly and provide your order number, a description of the problem, and clear photographs of the product and packaging. Please keep the item and its original packaging until our team provides further instructions.

Responsibility for return shipping depends on the reason for the return. Customers may be responsible for return shipping when returning an item because of personal preference or a change of mind. If you receive an incorrect, damaged, or defective product, please contact us so we can review the situation according to our Return Policy.

To request a return, contact NexoBasket and provide: Your order number The name of the product The reason for the return Photographs when the item is damaged, incorrect, or defective Please wait for return instructions before sending the product. Items returned without authorization may experience processing delays.

Items clearly identified as Final Sale cannot normally be returned because of a change of mind. However, please contact us if a Final Sale item arrives damaged, incorrect, or materially different from its description.

Eligible pre-owned, vintage, antique, and collectible products may be returned within the applicable return period unless they are identified as Final Sale. Normal wear, age-related characteristics, marks, or imperfections clearly disclosed in the product description or photographs are not considered defects.

Eligible products may be returned within 30 calendar days after confirmed delivery. Returned products must be in the same condition in which they were received and must include any original accessories, components, or packaging when applicable. Please review our complete Return Policy before submitting a return request.

Please contact us as soon as possible if you need to change or cancel an order. We will try to assist you, but cancellation is not guaranteed until it has been confirmed by our team. Once an order has been shipped or transferred to the carrier, it cannot be canceled. You may request a return after delivery if the item qualifies under our Return Policy.

The available payment methods will appear during checkout. Payments are processed securely through third-party payment providers. NexoBasket does not directly store your complete payment card information.

Once your order ships, tracking information will be sent to the email address provided during checkout. You can also visit our Track Order page and enter your order ID and phone number to check the status of your shipment.

Orders are processed on business days. Processing time is separate from the carrier’s estimated delivery time. Some products, including special, oversized, fragile, vintage, or collectible items, may require additional preparation before shipment.

Shipping charges are calculated during checkout. The cost may depend on: The delivery destination Package weight and dimensions The selected shipping carrier or service Applicable handling requirements You will be able to review the shipping cost before completing your purchase.

At this time, NexoBasket ships only within the United States. International shipping is not currently available.

Pre-owned, vintage, antique, and collectible items may show normal signs of age or previous use, including wear, marks, discoloration, repairs, or other imperfections. These details are part of the item’s condition and will be shown or explained whenever possible. If you have questions about an item’s condition, please contact us before purchasing.

We sell both new and pre-owned products. The condition of each item is identified on its product page. Please review the description and photographs carefully before placing your order.

NexoBasket offers a growing selection of new and pre-owned products, including books, tools, clothing, shoes, antiques, collectibles, and everyday items. Product availability may change frequently, especially for unique and pre-owned items.