Effective Date: August 22, 2026

Last Updated: August 22, 2026

NexoBasket accepts returns of eligible products within 30 calendar days after confirmed delivery. This Return Policy explains the eligibility requirements, return process, shipping responsibilities, and special conditions applicable to new, pre-owned, antique, vintage, and collectible products.

1. Return Eligibility

To qualify for a return:

1. The return request must be submitted within 30 calendar days after delivery.
2. The product must have been purchased directly from NexoBasket.
3. Proof of purchase or a valid NexoBasket order number is required.
4. The product must be returned in the same condition in which it was delivered.
5. All applicable packaging, tags, accessories, manuals, certificates, and included materials should be returned.
6. The product must comply with any additional return conditions disclosed in its listing.

Products returned in a materially different condition may be refused or may qualify only for a partial refund.

2. New Products

New products must generally be:

1. Unused.
2. Unworn.
3. Unwashed.
4. Unmodified.
5. Free from damage caused after delivery.
6. Returned with original tags and packaging when applicable.

Clothing and shoes may be tried on for fit, but they must not show signs of extended use, washing, stains, odors, damage, or alteration.

3. Used, Antique, Vintage, and Collectible Products

Pre-owned, antique, vintage, and collectible products may show signs of age, wear, previous use, repairs, markings, or other unique condition characteristics.

The product description and photographs form part of the condition disclosure. Normal wear or a characteristic clearly disclosed before purchase is not considered a defect.

Eligible items from these categories may be returned within 30 days when they are in the same condition in which they were received.

Products marked Final Sale cannot be returned because of a change of mind. This restriction does not eliminate remedies that may apply when a product arrives damaged, is incorrect, or was materially misrepresented.

4. Non-Returnable Products

The following products are generally not eligible for return:

1. Gift cards.
2. Digital or downloadable products after access or delivery.
3. Personalized or custom-made products.
4. Products marked Final Sale before purchase.
5. Products damaged, modified, repaired, washed, or worn after delivery.
6. Products missing essential parts, accessories, certificates, or included materials.
7. Opened personal-care, intimate, or hygiene-sensitive products.
8. Products that cannot legally or safely be returned.

Exceptions may apply when a product is damaged, defective, incorrect, materially misrepresented, or otherwise protected by applicable law.

5. Starting a Return

Before shipping a return, contact NexoBasket:

Email: support@nexobasket.com

Contact Page: https://nexobasket.com/contacts

Phone: +1 (510) 209-9728

Include:

1. Your full name.
2. Order number.
3. Product you wish to return.
4. Reason for the return.
5. Photographs when the product is damaged, defective, incorrect, or materially different from its description.

Wait for return authorization and shipping instructions before sending the product.

Returns sent without authorization, sent to an incorrect address, or submitted outside the return period may be delayed or refused.

6. Return Address

Authorized returns should be sent according to the instructions provided by NexoBasket.

The designated return address is:

NexoBasket

39 17th St.

Richmond, CA 94801

United States

Do not send a product to this address until your return request has been approved.

7. Damaged, Defective, or Incorrect Products

Inspect your order promptly after delivery.

If the product arrives damaged, defective, incorrect, or materially different from its listing, contact us as soon as possible—preferably within 48 hours—and provide photographs of:

1. The product.
2. The shipping package.
3. The shipping label.
4. The damage, defect, or incorrect item.

When the issue is confirmed, NexoBasket may provide a prepaid return label, replacement, repair, partial refund, or full refund.

NexoBasket will cover reasonable return-shipping costs when the return results from our error, shipping damage, a defect, or a material misdescription.

8. Return Shipping Costs

Customers are generally responsible for return-shipping costs when returning a product because they:

1. Changed their mind.
2. Ordered the wrong size.
3. Selected the wrong product.
4. No longer want the product.

NexoBasket will provide or reimburse reasonable return shipping when the return results from:

1. An incorrect product.
2. Shipping damage.
3. A verified defect.
4. A material difference from the listing.
5. Another error caused by NexoBasket.

Original shipping charges are generally non-refundable unless the return results from our error or applicable law requires otherwise.

9. Packaging and Tracking

Customers must package returned products carefully to prevent damage during transit.

We recommend:

1. Using the original shipping package when suitable.
2. Protecting fragile products with appropriate packing material.
3. Using a trackable shipping service.
4. Purchasing shipping insurance for valuable products.
5. Keeping the tracking number and shipping receipt until the return is completed.

NexoBasket is not responsible for customer-arranged return shipments lost or damaged before arriving at the authorized return location.

10. Return Inspection

After an authorized return arrives, NexoBasket will inspect the product and verify its condition.

Inspection is generally completed within five business days after receipt.

We will notify you whether the return is:

1. Approved.
2. Partially approved.
3. Declined.

A return may be reduced or declined if:

1. It was submitted after the 30-day period.
2. The product is in a different condition.
3. Parts, accessories, or documentation are missing.
4. Damage occurred after delivery.
5. The item was marked Final Sale or non-returnable.
6. The return is not associated with a valid NexoBasket order.

11. Refunds

Approved refunds are governed by the NexoBasket Refund Policy.

Refunds will generally be issued to the original payment method. NexoBasket normally processes approved refunds within five business days after inspection.

Banks, card issuers, and payment providers may require an additional five to ten business days to post the refund.

12. Exchanges

Exchanges depend on product availability.

If an exchange is approved and the replacement product is available, NexoBasket will provide further instructions.

If the requested replacement is unavailable, we may issue an approved refund so the customer can place another order.

13. Policy Abuse

NexoBasket may refuse returns involving:

1. Fraud.
2. Product substitution.
3. Falsified information.
4. Items not purchased from NexoBasket.
5. Repeated or excessive policy abuse.
6. Deliberate damage after delivery.

This section does not restrict legitimate consumer rights or legally required remedies.

14. Applicable Consumer Rights

This Return Policy does not exclude or limit rights or remedies that cannot be waived under applicable federal, state, or local law.

When applicable law provides a greater protection than this policy, the legally required protection will apply.

15. Contact Us

For questions or assistance with a return, contact:

NexoBasket

Website: https://nexobasket.com

Email: support@nexobasket.com

Phone: +1 (510) 209-9728

Address: 39 17th St., Richmond, CA 94801

United States