Shipping Policy

Effective Date: August 22, 2026

Last Updated: September 30, 2026

This Shipping Policy explains how NexoBasket processes, ships, tracks, and handles delivery issues for orders placed through nexobasket.com.

1. Domestic Shipping Only

NexoBasket currently ships only to eligible addresses within the United States.

We do not offer international shipping at this time.

Shipping availability may depend on:

1. Delivery address.
2. Distance from the fulfillment location.
3. Product size and weight.
4. Carrier availability.
5. Product value.
6. Special handling requirements.
7. Legal or carrier restrictions.

If no shipping method appears during checkout, we may be unable to deliver the order to that address.

2. Order Processing

Orders are generally processed during regular business days, excluding weekends and federal holidays.

Processing may include:

1. Payment authorization.
2. Inventory verification.
3. Product inspection.
4. Packaging.
5. Shipping-label preparation.
6. Transfer to the carrier.

Processing time is separate from carrier transit time.

Antiques, collectibles, fragile products, oversized merchandise, or products requiring special packaging may need additional preparation time.

3. Shipping Costs

Standard shipping is currently $3.50 per order for eligible deliveries within the United States. This is a flat rate, not a distance-based charge.

The available shipping method and final shipping charge are displayed in your cart and at checkout before payment. Please review the order total before placing your order.

4. Delivery Estimates

The current standard shipping estimate is 3 to 6 days after order processing. The available shipping method and estimate are displayed in your cart and at checkout.

Delivery estimates begin after order processing and are not guaranteed unless expressly identified as guaranteed.

Delivery may be affected by:

1. Distance.
2. Carrier delays.
3. Weather.
4. Holidays.
5. High order volume.
6. Address problems.
7. Transportation interruptions.
8. Emergencies.
9. Events outside NexoBasket’s reasonable control.

NexoBasket will comply with applicable requirements concerning shipping promises, delays, cancellations, and refunds.

5. Order Confirmation

After an order is submitted, customers may receive an order-confirmation email.

The confirmation acknowledges receipt of the order but does not guarantee acceptance or shipment.

NexoBasket may contact the customer if additional information is required, payment cannot be authorized, inventory is unavailable, or the order cannot be fulfilled as submitted.

6. Shipment Confirmation and Tracking

When available, customers will receive a shipment-confirmation email containing:

1. Carrier information.
2. Tracking number.
3. Tracking link.
4. Shipment date.
5. Products included in the package.

Tracking information may require up to 48 hours to update after a shipping label is created.

Creation of a shipping label does not necessarily mean that the carrier has physically received the package.

7. Multiple Shipments

An order may be divided into multiple shipments because of:

1. Product availability.
2. Different fulfillment locations.
3. Package size or weight.
4. Special handling requirements.
5. Carrier limitations.

Customers may receive separate tracking numbers and delivery dates.

Customers will not be charged additional shipping fees solely because NexoBasket divides an order into multiple packages, unless disclosed before purchase or requested by the customer.

8. Customer Address Responsibilities

Customers are responsible for providing a complete and accurate shipping address.

Before submitting an order, verify:

1. Recipient name.
2. Street address.
3. Apartment, suite, or unit number.
4. City, state, and ZIP code.
5. Telephone number.
6. Necessary delivery instructions.

Contact NexoBasket immediately if an address is incorrect.

We cannot guarantee address changes after processing or shipment. Additional expenses caused by an incorrect or incomplete address may be the customer’s responsibility when permitted by law.

9. Undeliverable and Returned Packages

A package may be returned to NexoBasket because of:

1. An incorrect or incomplete address.
2. Failed delivery attempts.
3. Customer refusal.
4. Failure to collect the package.
5. Carrier restrictions.
6. An unavailable or inaccessible delivery location.

If a package is returned, we will contact the customer regarding available options.

Additional shipping charges may apply if the customer requests reshipment after providing an incorrect address or failing to accept delivery.

Any approved refund will be handled under the Refund Policy. Original shipping charges may be non-refundable unless the delivery failure resulted from our error.

10. Delivered but Not Received

If tracking shows a package as delivered but it cannot be located:

1. Verify the shipping address.
2. Inspect the delivery location.
3. Check with household members, neighbors, reception desks, or building management.
4. Review carrier notices and tracking information.
5. Allow a short period in case the package was marked delivered prematurely.
6. Contact the shipping carrier.
7. Contact NexoBasket if the package remains missing.

Report missing deliveries promptly. NexoBasket may initiate a carrier investigation before approving a replacement or refund.

11. Lost Shipments

If tracking does not update for an extended period or the carrier confirms that a package is lost, contact support@nexobasket.com.

NexoBasket may:

1. Open a carrier investigation.
2. Submit an insurance claim.
3. Send a replacement when inventory is available.
4. Issue an appropriate refund.
5. Offer another legally permitted resolution.

The available resolution may depend on the carrier’s findings, inventory, insurance, and applicable law.

12. Damaged Shipments

Inspect packages and products promptly after delivery.

If a product arrives damaged, contact NexoBasket as soon as possible—preferably within 48 hours—and provide:

1. Order number.
2. Photographs of the product.
3. Photographs of the packaging.
4. Photograph of the shipping label.
5. Description of the damage.

Keep the product and all packaging until the claim is resolved. The carrier may require an inspection or additional evidence.

Confirmed shipping-damage claims will be handled according to the Return Policy and Refund Policy.

13. Shipping Delays

If NexoBasket cannot ship within the period promised during the transaction, we will provide notice and the consent, cancellation, or refund options required by applicable law.

Customers may be given the option to:

1. Accept a revised shipping date.
2. Cancel the delayed product.
3. Cancel the affected order.
4. Receive an appropriate refund.

When no shipping period was stated, NexoBasket will comply with the legally required shipping period.

14. Preorders and Backorders

Products offered as preorders or backorders will include an estimated availability or shipping period when possible.

These estimates may change because of supplier, inventory, production, or transportation delays.

If a preorder or backorder is materially delayed, NexoBasket will provide available cancellation and refund options.

15. Shipping Restrictions

Certain products may be unavailable for shipment to specific domestic locations because of:

1. Carrier limitations.
2. Safety restrictions.
3. Legal requirements.
4. Product size or weight.
5. Special handling needs.
6. Remote or inaccessible delivery locations.

NexoBasket may cancel a restricted shipment and issue an appropriate refund when the order cannot legally or reasonably be fulfilled.

16. Changes and Cancellations

Shipping-address changes and cancellation requests must be submitted before processing or shipment.

Once an order has shipped, it cannot normally be canceled or redirected by NexoBasket.

Cancellation requests are governed by the Cancellation Policy. Returns after delivery are governed by the Return Policy and Refund Policy.

17. Contact Us

For shipping questions or delivery assistance, contact:

NexoBasket

Website: https://nexobasket.com

Email: support@nexobasket.com

Phone: +1 (510) 209-9728

Address: 39 17th St., Richmond, CA 94801

United States